Healthcare facilities are complex environments that must meet the requirements of a wide range of users. Designers should evaluate the impact of the facilities they design to confirm that they are meeting these needs. This research, which was performed as part of a university course in architectural programming, involves two phases of data collection occurring before (preoccupancy) and after (postoccupancy) the redesign of a healthcare clinic. The redesign was located in another building and was implemented to provide more spacious, bright, acoustically-controlled spaces, which create a sense of community, safety and respect. Surveys were used to test the satisfaction of patients and staff with these design factors as well as with the general design characteristics of the building. Sixty-four staff (46 in Phase I, 18 in Phase II) and 170 patients (91 in Phase I, 79 in Phase II) completed surveys. The findings suggest that, in general, the new facility has been successful in meeting design objectives. Information is provided regarding the structure of the survey and responses to individual questions. In addition to helping the clinic staff and designers understand the implications of design decisions, this research provides a model for an effective, objective evaluation methodology that could be used by other healthcare organizations and design professionals.
Shepley, M., Duffy Day, T., Huffcut, J. & Pasha, S. (2010). "Pre- and Post occupancy Evaluation of the Arlington Free Clinic: Arlington Free Clinic". AIA Academy Journal. http://www.aia.org/practicing/groups/kc/AIAB086503